Cancellations must be submitted in writing. Cancellation fees are based on the date written notice is received.
- Events $500 or Less
Full payment is required at the time of booking. Payments for events valued at $500 or less are non-refundable upon cancellation.
Events Over $500
- 60+ days before the event: Initial deposit is non-refundable. Any additional payments made toward the event will be refunded.
- 30–59 days before the event: 50% of the total contracted event price is due.
- 14–29 days before the event: 75% of the total contracted event price is due.
- 14 days or less before the event: 100% of the total contracted event price is due.
Any applicable cancellation fee may be applied to payments already made, with any remaining balance due upon cancellation. Deposits, full payments for small events, and applicable cancellation fees are non-refundable.
Force Majeure
- Raise Your Glass shall not be liable for cancellation, postponement, or interruption of an event resulting from circumstances beyond its reasonable control, including but not limited to hurricanes, severe weather, natural disasters, fire, power outages, government orders, acts of war or terrorism, civil disturbances, or other unforeseen circumstances that make the venue unsafe or unavailable.
- In the event of a force majeure circumstance, Raise Your Glass will make reasonable efforts to work with the client to reschedule the event, subject to availability. Any refund or credit will be determined based on the circumstances, payments received, and non-refundable costs or expenses incurred by Raise Your Glass.
Policy Disclaimer
This policy is subject to change. The terms and conditions contained in the client’s signed event agreement with Raise Your Glass will govern in the event of any conflict or discrepancy between this policy and the agreement.